FAQ

Return Policy

Zenabis stands behind the quality of its Products. If you are unsatisfied with the product and have reason to suspect it is defective, please contact us at [email protected] to address your concerns. All sales are final. No return of any products will be accepted, and no exchanges will be available.

Shipping Policy

Zenabis ships by secure courier in odourless packaging as required under the ACMPR. Please note that we cannot ship outside of Canada. If you have any questions regarding our shipping policy, please contact us at 1855-ZENABIS or [email protected].

  • Ordering

  • What is the maximum amount I can purchase?

    You may purchase up to 30 times your daily limit within a 30-day period, with a maximum order of 150g per month.

    Zenabis sells dried cannabis in 5 gram increments. Due to package design and in accordance with regulatory requirements, the amount in each package may vary from 95%-105% of the labelled amount (for example, a 5 gram container may contain between 4.75-5.25 grams of product).

  • What payment methods do you accept?

    We currently accept Visa, Mastercard, Visa Debit, and pre-paid Visa or Mastercard.

  • How is the product shipped?

    Orders are shipped by Purolator, and come in a box delivered inside a discreet, sealed Purolator bag. All orders require a signature upon delivery, and PO Box addresses are not accepted.

  • Do you have a compassionate pricing program?

    We are in the process of developing a compassionate pricing program. More details will be coming soon.

  • Product

  • What is the difference between Sativa and Indica?

    Cannabis sativa and cannabis indica are the two main varieties of cannabis, a plant in the Cannabaceae family. Sativa cannabis plants are characterized by their long, narrow leaves and wispy bud structure. They tend to provide uplifting, euphoric effects when consumed. Indica varieties, on the other hand, produce shorter, thicker leaves and more compact buds. Indica strains tend to induce a heavy body "high," often with more relaxing and sometimes sedative effects.

  • Why do the THC and CBD percentages vary even for the same strain?

    There are many factors that can result in a varied THC/CBD level from batch to batch. This means that if you tried a strain that had 10% THC, when you look for it again on our website you may notice it has a slightly higher or lower THC percentage.

  • Do you sterilize your products?

    We occasionally offer products that have been sterilized, as well as products that have not been. Sterilization is safe and widely used in the production of prescription pharmaceuticals, food, and medical supplies.

  • Do you use pesticides?

    No. All Zenabis products are tested by an independent, third-party laboratory for over 50 pesticides, heavy metals, aflatoxins, bacteria, and microbials. Zenabis provides patients with access to the Certificate of Analysis (CoA) for every product.

  • Consumption

  • How can I consume cannabis?

    There are many different ways to consume cannabis. While smoking and vaporizing are the most common methods, cannabis can also be eaten, applied topically or even used as a suppository. Currently the only legal forms of cannabis available for purchase are dried flower and sublingual oil. However, you may make your own edibles* and topicals with medical cannabis obtained from a Licensed Producer.

    *When infusing food with cannabis, make sure to decarboxylate your cannabis first by heating the ground up flower in an oven at 110°C (230°F) for 30-45 minutes.

  • What is the average dose of cannabis?

    While the right dose for each patient will vary, surveys show that the majority of people using both inhaled or orally ingested cannabis strictly for medicinal purposes reported consuming an average of 0.5 to 3 grams per day.

  • When does cannabis expire?

    There is no data available yet to suggest cannabis has a firm expiration date. Zenabis recommends that you store your medical cannabis in a cool, dark location. Health Canada states that the ideal storage temperature for dried cannabis is 2°C to 6°C with a shelf life of 12 months.

  • Can I combine two different cannabis products?

    Absolutely, you can combine different Zenabis products to see which combination works best for you. Some patients find they prefer certain types of cannabis in the day, and other varieties in the evening or at night.

  • What is vaporizing or "vaping"?

    Vaporizing or "vaping" refers to using a device called a vaporizer to consume cannabis without combusting or smoking it. As opposed to using an open flame, vaporizers use an internal element to heat the cannabis to a temperature which is hot enough to vaporize the active ingredients (cannabinoids and terpenoids) without combusting the plant material.

    Zenabis recommends vaporization as a method of consumption, as it reduces the health risks associated with smoking cannabis.

  • What should I do if I have a bad reaction to my medical cannabis?

    Your actions should directly reflect the severity of your reaction. If severe, call 911 or go to the nearest hospital. If your reaction is mild, contact your physician as soon as possible. Either way, please let your physician know about your reaction.

  • How will I know which cannabis product is right for me?

    Here are some tips for choosing the right cannabis product:

    • Different cannabis strains/cultivars have varying levels of THC and CBD, so some may affect you differently or have stronger or longer lasting effects.
    • THC can be intoxicating and make you feel "high."
    • CBD is non-intoxicating and may mitigate the negative effects of THC.
    • For new users, start with lower levels of THC and higher levels of CBD.
    • Cannabis strains/cultivars high in CBD may be better for day time use, while cultivars high in THC may be better for night time use.
    • Dried cannabis flower for vaporization is best for fast acting effects (5 min), but may only last for 2-3 hours.
    • Oral cannabis oil takes longer to feel effects (30 min-2 hours), but can be longer lasting (up to 24 hours).
    • Always start low and go slow.
    • Remember – you do not need to feel "high" to have symptom relief.

    If you’re still unsure of what product is right for you, please don’t hesitate to contact us by phoning 1-855-ZENABIS or emailing [email protected], and one of our Client Service Representatives will be happy to assist you.

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