Privacy Policy

Zenabis Global Inc. and its subsidiaries and affiliates (“Zenabis”) are committed to being compliant with privacy laws and to maintaining best industry practices. These laws protect the privacy of personal information that we obtain and retain on clients and other individuals with whom we do business. This Policy is intended to help you understand how we collect, disclose, retain, dispose of and access personal information. We may change this Policy at any time and without advance notice to you, and it is your responsibility to review it regularly. If you would like more information about how we handle your personal information, you can contact us at privacy@zenabis.com

Any time we talk about “we”, “us” or “our”, or some variation thereof, we’re talking about us, Zenabis Global Inc., and our subsidiaries and affiliates. If we’re talking about “you” or “your”, we’re talking about you, the person who is visiting our website or using our services. “Policy” refers to this privacy policy.

This Policy applies to any person or individual who visits or uses any of our websites, social media accounts, apps and other services, including events, that refer or link to this Policy (each, a "Service"). This Policy may be supplemented by additional privacy statements, terms or notices provided to you.

We understand the importance of protecting children's privacy online. The websites covered by this Policy are not intentionally designed for or directed at persons who are not legally permitted to access such Services.

WHENEVER YOU ACCESS A SERVICE, YOU EXPRESSLY CONSENT TO US COLLECTING, USING, DISCLOSING, AND STORING YOUR INFORMATION IN ACCORDANCE WITH THIS POLICY. IF YOU DO NOT AGREE WITH THIS POLICY, YOU SHOULD IMMEDIATELY STOP USING THE SERVICE.

What information are we collecting?

When you access the Services, we may collect some general information about you, such as, your first name, last name, date of birth, phone number, residential address, mailing address, credit card or other payment information and “cookies”. A cookie is a small file that a site or its service provider transfers to your computer’s hard drive through your web browser, that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information; basically, it allows you to log in faster. Cookies may give us information about how you are using the Services (such as the pages you look at on a website) and allow us to track your usage over time. There are “persistent” cookies, which mean that they remain on your device after you close your browser. There are also session cookies, which are only temporary and disappear after you close your browser. You can set your browser to accept or refuse certain types of cookies. There are some Services which might not function properly if you have limited cookies.

In order to provide the Services, we might also need to collect some personal information about you. Information that we collect from you directly might include your name, address, email, telephone number, social media handle, login credentials, and in some cases, your payment information or medical or personal tax information (collectively, the “Personal Information”). We may also retain any emails you send, phone messages we receive from you, or any other information that you voluntarily provide. We will only ask for and retain any Personal Information that is reasonable and necessary to provide you with the Services.

We generally collect the Personal Information directly from you. We may collect Personal Information via forms on our website, via telephone, mail or email correspondence, or in-person. If you do not provide us with the required Personal Information, we might not be able to provide you with the Services.

We may also receive information about you from third parties, including third party social networking services. You should always review, and if required, adjust your privacy settings on third party websites before using them to access or interact with the Services.

How do we use this information?

We will only use your Personal Information to provide, activate and manage your access to and use of the Services. To that end, we may use your Personal Information to provide you with our information, Services, or products; to process payment; to tell you about our Services or promotions from time to time; respond to your requests, inquiries, comments or concerns; or for any other use which is currently permitted under applicable privacy laws.

We use your Personal Information for the purposes outlined above because: (a) of our legitimate interests in the effective delivery of our Services and products to you; (b) of our legitimate interests in the effective and lawful operation of our business; (c) of the legal and regulatory obligations that we are subject to, such as keeping records for tax purposes or providing information to a public body, stock exchange, law enforcement agency, or any other applicable regulatory agency; or (d) the information is required in order to provide our Services to you.

Who do we share this information with?

We may share your information with third party service partners that function on our behalf. Examples include, but are not limited to: companies that assist us with serving advertisements within the Services, analyzing data, and providing marketing assistance; payment processors; and mailing houses and shipping agents. We may share information with them about you that they need to perform their functions. We will use contractual or other means to protect Personal Information disclosed to such third parties. We may also share your information with any subsidiary or affiliate of ours for purposes consistent with this Policy. Any subsidiary or affiliate of ours will be required to maintain that information in accordance with this Policy.

We may also need to disclose your Personal Information for legal purposes. We may disclose your Personal Information if we have a good faith belief that such disclosure is necessary to: meet any applicable law, regulation, legal process or other legal obligation; detect, investigate and help prevent security, fraud or technical issues; and/or protect our rights, property or safety of the company, our users, employees or others; and, as part of a corporate transaction, such as a transfer of assets to or an acquisition by or merger with another company.

How do we protect your information?

We offer the use of a secure server. All supplied Personal Information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database only to be accessible by those authorized with special access rights to such systems.

How long do we keep your information for?

We will hold your Personal Information on our systems for the longest of the following periods: (i) as long as is necessary for the relevant Services; (ii) any retention period that is required by law or professional standards; or (iii) the end of the period in which litigation or investigations might arise in respect of the Services. Further, any copies of Personal Information stored in our electronic backups will be destroyed in accordance with that backup’s ordinary lifecycle.

Links

Our website may contain links to other sites. Our Policy does not govern the use of those sites, and when clicking on a link, we encourage you to examine that site’s privacy policy and to make your own decision regarding the information provided.

Social Media

Our social media accounts are managed by our staff. Our accounts will be updated and monitored on weekdays during office hours (9:00 AM to 5:00 PM PST) but may be monitored and responses sent at other times of the day. We may repost links and content that we think are relevant to us or of interest to you, either on any of our social media accounts, or on our blog. ANY REPOSTS OR LINKS DO NOT IMPLY AN ENDORSEMENT BY US. FOLLOWING AN ACCOUNT ON SOCIAL MEDIA DOES NOT IMPLY AN ENDORSEMENT OF ANY KIND.

What happens in the event of an improper disclosure?

We will always take reasonable measures to protect your Personal Information. We will continually review and update our security policies and controls as our technology changes to ensure ongoing information security.

Should any event occur where Personal Information has been lost, stolen, or potentially compromised, our policy is to alert our clients via email, telephone, or mail. We will also report such incident to any required data protection authority. We will work closely with any clients affected to determine the actions needed to rectify the data breach and how to avoid any similar event in the future.

Contact Us

If you have any questions about this Policy, please contact us at privacy@zenabis.com. Please note that we do not accept any privacy related questions via social media. Alternatively, you can contact us at:

Privacy Officer
Zenabis Global Inc.
Suite 3100, 666 Burrard Street
Vancouver, B.C. V6C 2X8

You have the right to request access to your personal information, modification or deletion of your Personal Information, and portability of your Personal Information. You may withdraw your consent at any time. If you choose to withdraw your consent, we may not be able to provide you with the Services. You may also request a copy of the Personal Information we have for you, or for a correction to your Personal Information in order to ensure its accuracy and completeness. A request to correct or delete any of your Personal Information must be made in writing and you must also provide sufficient detail to identify the Personal Information and specify the correction or deletion being sought.

This Policy was last updated August 29, 2019.